To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned, such as undergarments (athletic bras/bralettes), and bodysuits. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Sale items (purchased on sale)
- Gift cards
- Downloadable software products
- Any health and personal care items
To complete any return, we require a receipt or proof of purchase, and photo proof of goods received. If you would like to inquire about an item for return, please contact us using the form on our Contact Us page, and a representative will further instruct you.
Please do not send your purchase back to our manufacturing facilities. You will be given instruction from a representative on how to return your item to one of our returns facilities.
To return your product, please email us for our direct returns facility address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, otherwise, it is not guarantee that we will have received your returned item.
At this time, we do not accept exchanges. We only replace items if they are proven defective or damaged prior to use.
Unfortunately sale items cannot be refunded. Only regular priced items may qualify for refund or returns,
It is important to note that items in transit with available tracking information do not qualify for a refund [See Shipping Policy]. Refunds qualify for items that are proven defective, damaged prior to use, or incorrect goods received (you've received an item that was not the exact item in any of your order confirmations). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected, the item sent will be mailed to the return address.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the form on our Contact Us page. Its is important to follow the steps above so that we can best assist!